FAQ
Can these products work with a 120V system?
Can these products work with a 120V system?
Absolutely. All our switches and outlets are engineered to meet North American standards. They are rated for 120V AC, making them fully compatible with standard U.S. residential electrical systems.
Are your products UL or ETL certified?
Are your products UL or ETL certified?
Safety is our top priority. The majority of our core products are UL or ETL listed, ensuring they meet rigorous safety standards. Please check the "Specifications" section on each product page for specific certification details to ensure compliance with your local building codes.
Do you offer GFCI outlets?
Do you offer GFCI outlets?
Yes, we do. According to the National Electrical Code (NEC), GFCI (Ground Fault Circuit Interrupter) outlets are required in areas prone to moisture, such as kitchens, bathrooms, and outdoor spaces. We offer GFCI outlets with a built-in "Self-Test" feature, providing continuous protection to keep your family safe from electrical shocks.
Are your outlets tamper-resistant (TR)?
Are your outlets tamper-resistant (TR)?
Yes. In compliance with National Electrical Code (NEC) requirements, our latest outlets feature built-in Tamper-Resistant (TR) shutters. These safety shutters are designed to prevent children from inserting foreign objects into the slots, providing an extra layer of protection for your home.
How much does shipping cost?
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I install these myself?
Can I install these myself?
While our products come with detailed installation guides, we strongly recommend consulting or hiring a licensed electrician. Electrical codes and regulations vary by state, and professional installation ensures your project is safe, up to code, and compliant with local laws.
Do you offer bulk discounts for full-house renovations?
Do you offer bulk discounts for full-house renovations?
Absolutely! If you are flipping a house or working on a full-scale renovation, we’d love to help. Please contact our support team at [Email Address] to request a personalized bulk discount code tailored to your project.
What is your warranty and return policy?
What is your warranty and return policy?
We stand behind our quality. All our electrical products come with a 2-Year Limited Warranty. Additionally, we offer a 30-day hassle-free return policy, provided the items are uninstalled and in their original packaging.
Frequently Asked Questions (Shipping)
Where do your products ship from?
Where do your products ship from?
All orders are shipped directly from our U.S. warehouse located in Monrovia, California. This allows us to ensure fast delivery and reliable service for our customers across North America.
How can I contact your U.S. office for support?
How can I contact your U.S. office for support?
We are proud to be a U.S.-based company. You can reach our local office at 3GRACE ELECTRICAL USA INC, located at 2003 South Myrtle Ave, Monrovia, CA 91016. For immediate assistance, feel free to call us at 334587-1963(Monday - Friday).
Returns & Refunds
What is your return policy?
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not 100% satisfied with your purchase, you can return the items within 30 days of delivery. To be eligible for a return, products must be uninstalled, in their original packaging, and in resalable condition. Please contact our support team to start a return and receive a Return Merchandise Authorization (RMA).
Do I have to pay for return shipping?
Do I have to pay for return shipping?
If the return is due to a product defect or a shipping error on our part, we will provide a prepaid shipping label and cover all costs. For "remorse" returns (e.g., ordered the wrong color, size, or simply changed your mind), the buyer is responsible for the return shipping costs.
How long does it take to receive a refund?
How long does it take to receive a refund?
Once your return is received and inspected at our California warehouse (typically within 2-3 business days), we will process your refund. The credit will automatically be applied to your original payment method. Depending on your bank, it usually takes 5-10 business days for the funds to appear in your account.
What if my order arrives damaged?
What if my order arrives damaged?
Don't worry! If your items are damaged during transit, please take photos and contact us within 48 hours of delivery. We will arrange a free replacement for you immediately.